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LMS Evaluation Report

hide details | show criteria descriptions

Products

Globalteach

TWI AG: http://www.globalteach.com
TWI AG, Biel, Switzerland.
Last major evaluation update: Jan '03

strong points

  • excellent support for SCORM 1.1 and 1.2 including SCORM debugger
  • efficient and flexible customization possibilities
  • extensible framework with various documented APIs
  • complete technical documentation
  • good contact to geographically close developers in Switzerland

weaknesses

  • Severe drawback: authoring tool (content upload, quizz management, ...) is a Windows application (no Mac/Unix versions)
  • Administration tool is a Windows application (no Mac/Unix versions)
  • no higher education users community
  • Server runs on MS .net infrastructure only

Student's Environment

Student's Environment

Ease of Use
The environment is fairly easy and intuitive to use.

The overall impression about common browser functions is divided. The environment uses frames. Bookmarks of specific locations within the environment (i.e. lesson entry points) are possible and the URL can be pasted to another broswer. However, discussion postings can't be bookmarked.

The back-button works as expected.

The limited bookmarking capabilities are not severe, because the content pages are external to the environment. If they are bookmarkable or not depends on the content autoring tool.

The Global Teach function "My Lessons" is something like a automatically generated in-system bookmark.

browser bookmarks
no, not for discussion postings, yes for current position in the environment. Content pages are external and can possibly be bookmarked.
URL access possible
no, not for discussion postings, yes for current position in the environment. Content pages are external and can possibly be bookmarked.
in-system bookmarks
no
print current page
Yes
save page on local disk
Yes. Content is by default displayed in seperate window, that can be frame-free
find word in current page
Yes
no frames
courses are displayed in seperate, frame free window. The environment is frame based
font scalable
IE: yes. Mozilla: clicking on a link restores the tiny default font
Compliant with common web technology
Only the IE6, Mozilla and Opera7 are fully supported.

Opera7 not tested by ourselves

Mozilla 1.7
-
Netscape 6 ok
Mozilla ok
IE 6 ok
fully supported
other browsers ok
-
web-tablets, set top boxes ok
-
Functional environment
The environment offers the most important functions. The search function allows refinements. It can search for keywords in type, language, subject or skills. A very basic online help function is available, but it is not context sensitive.
keyword search
Yes. Search can be refined - search for type, language, subject, skills
configurable environment
no
effective navigation aids
Course environment navigation is effective and easy to use. The system does not add navigation aids to content pages
context sensitive help
Basic online help function is available, but it is not context sensitive
Collection of Tools
no

Tutoring and Didactics

Ease of use
The tutor environment is sufficiently easy to use. The most important tutoring tools - communication and tracking - are available
Communication
The discussion forum offers all the important functions, although its look-and-feel is a bit uncommon.

As synchronous communication tool, chat is available. For more advanced purposes, Centra can be integrated.

forum threaded
yes. But one needs to get used to the uncommon thread view.
forum searchable
no
private workgroup forums
?
internal mailing system
Tutoring UI allows to create and send emails to selected users (powerful selection criteria) in a HTML form
mailing system interoperable with emails
-
chat
yes, public and private chat rooms (associated to a training plan)
whiteboard with integr. chat
no
Instant Messaging
-
Students management
Various enrollment variants are possible: self-enrolment, enrollment by administrator. Batch enrolment (i.e. available for MS Access or MS Excel files). The batch enrollment is customizable (documented API or DB schema with predefined SQL procedures).
class enrollment by tutor
-
class enrollment by student
-
tutors can build groups
-
students can build groups
-
Activity tracking
Basically, activity tracking is done using the SCORM API. Content should therefore be created with authoring tools that supports SCORM.

A large number of useful reports can be generated: active sessions (current, per hour, day, week, month, per group), overall system usage, skills overview, etc.

individual page/tool access
Yes, if content pages use SCORM API
class page/tool access
Yes, if content pages use SCORM API
individual activity in forum
No
class activity in forum
No
individual performance in tests
Yes
class performance in tests
Yes
class assignment performance
-

Course Developement

Ease of Use
The weak point of Globalteach is that there is no web interface to add content, to arrange the course structure or to administrate it. All editing and andministration functions are done on a locally installed Windows application. This Win application however allows very efficient course management.

Content of 3rd party authoring tools can be integrated without problems. To be able to track the student activities and manage scores etc. the authoring tool should support SCORM.

There might be a considerable number of course designer who do not know the concept of using SCORM, or who have difficulties to learn and use it. Experienced course designers, or those who are willing to implement complex interactive content will enjoy the flexibility.

There exists several extensions and converters for non-SCORM/AICC-compatible 3rd party tools to make the SCORM/AICC integration easy or even invisible. E.g. Extensions for Macromedia Dreamweaver and Flash. Macromedia Course Builder Extension for Dreamweaver 4/MX allows to create content including quizzes 'without programming'. A Web-based authoring tool will be introduced with GT 4.2. This tool will run in the browser and also includes the administration tasks used for authoring and publishing (uploading). Meta data and any other information will be entered in the browser, for authoring the content any (FTP or WebDAV compatible) HTML editor can be used. The authoring tool will work with template files for content, questions and navigation. Template files are HTML pages which include all formatting tags and any required scripting. Customers may add their own template files, too. This gives a very high flexibility.

online editor for course organization
No
online editor for content structure
No
Web interface to up/download resources
No
up/download of resource packages
Yes. Up-Download format is not a zip file but a proprietary communication protocol.
Drag & Drop loading
-
offline editor for course structure
Yes, but for windows only.
offline editor for content structure
No - 3rd party tool needed to edit SCORM content.
Linking
No (limitation of SCORM: explicitly forbidden!)
Flexible Development Framework
The platform is extensible in various ways. Due to the concept, that content or learning modules are not embedded, but logically outside the system, anything can be implemented. The communication can be done using SCORM or the Web Services interface - but it has to be explicitly programmed.

The system implements full SCORM 1.1 and 1.2 support. An optional debugging tool displays a communication log and helps to develop SCORM compilant packages. Not all 3dr party SCORM packages are cleanly implemented - therefore, various adapting import filters are available.

The most important sever functions can alternatively be accessed and used from any external program. This API is implemented as a Web Service. Functions are: add/remove/find/modify users and groups, add/remove WBTs, login/logout, ...

All system web pages can in principle be copied and extended, but this might require expensive programming. Such customized pages are not lost when the system is upgraded.

more: API functions (GT 4.1.2.02) include: add/remove/find/modify users and groups, add/remove WBTs, traditional courses and other lesson types, create/modify/delete training plans, get/modify/delete registrations for training plans and traditional courses, get/create lesson status and other tracking information, upload/download descriptions (HTML pages etc.), login/logout, ...

extensible architecture
Yes. Functions can be added (on top of the documented server API)
support for client side scripting
Any content can be displayed and executed in a browser. Communication with the server: SCORM or Web Service API.
SCORM Runtime API
SCORM 1.1 and 1.2 are fully supported. The system also features a SCORM debugging tool.
support for server side scripting
Yes. All .net supported servers side scripting languages are supported (i.e. ASP, VBasic, etc.)
server side scripting API
The server's API is implemented as a Web Service. Functions: add/remove/find/modify users and groups, add/remove WBTs, login/logout, and more...
custom navigation scheme
Yes, navigation in the content modules is always user defined. The sytem navigation could also be customized by copying and adapting system webpages (not overwritten on upgrades).
Developers support
The system documentation of the API (Web Service) is available as MS Help file.
basic manual/tutorial for authors
-
advanced manual for programmers
Rewritten specification of SCORM helps to understand and create SCORM compilant packages
complete documentation of APIs
Web service fully documented (automatically generated help file)
responsive support
Online bug list transparently show who is in charge of a bug fix request (transparent bug fixing pipeline)
online user forums
Registered users have access to an online bug reporting and feature request list
Compatibility with common web authoring tools
Globalteach is fully compatible with common web authoring tools.

However, up- and download is done using a proprietary communication protocol. For this, a client application exists, but for Windows only.

After registering a WBT lesson with the GT administration program, the content of the lesson can be authored with any authoring tool using any protocol supported by the server. However the content files of WBT lessons authored directly on the Web server will not be stored in the GT DB and the DBMS can not guaranty the consistency between information stored in the DB and the files in the file system.

compatible with standard web content
Yes - any web content can be used. Content is logically outside the platform.
up/download via ftp
No, up/download is done with a proprietary Win application
up/download via WebDAV
No, uses proprietary up/download protocol
Assessment
Quizzes are created in the GT administration program (stand alone windows application). The administration program requires an online connection to the server.
Online Quizz Editor
Yes
Offline Quizz Editor
No
Broad Range of Quizz Types
-
Quizz Engine Extensible
No
Quizz Validity Feedback
-
Support for e-learning standards
Globalteach offers full support for SCORM 1.1 and 1.2. It is able to import packages from different suppliers - and even handles slight incompatibilites by applying specific import filters.

The system also includes a SCORM protocol debugger

SCORM package import
Yes - it even adds filters to handle slightly incompatible packages from different content suppliers
IMS/SCORM-CP
Yes
SCORM-API
Versions 1.1 and 1.2 are fully supported. System includes a SCORM protocol debugger
LOM Metadata
Yes (SCORM 1.1/1.2 metadata for SCO)
IMS-QTI
No
Adaptable look-and-feel
The look-and-feel can be customized on various levels.

Globally, custom logos and colours can be specified for institutions and workgroups. All system strings can be adapted (i.e. to have a different terminology for law and math courses) - there's a web interface to change these strings. Any system page can be replaced by a custom page, while the system library can still be fully used. Finally, the system library routine can be replaced/extended by custom routines.

course level look-and-feel
yes - courses are not really part of the environment
multiple corporate identities
yes, fully supported
Multilinguality
Multiple languages are supported out of the box.

In fact, all message texts are stored in a database and can be changed. A possible scenario is that specific message texts/strings can be adapted for different faculties within an university. This allows for example to adapt the specific terminology of law courses, arts courses, science curses etc. Such customizations are not lost when the system is upgraded.

french environment
Yes
german environment
Yes
italian environment
Yes
XML support
There is explicit XML support in the system.

However, GlobalTeach is implemented on top of the MS .NET server suite, which also includes XML processing engines. As a consequence, content pages that are stored on the same server can be implemented in XML.

support for XHTML content
yes
includes XSLT engine
yes
includes XSL-FO engine
no (3rd party tools required)
Migration of current WebCT courses
There is no straightforward migration path for WebCT courses. The course structure and the content needs to be manually transformed.

System & Administration

System management
The LMS is implemented on top of the MS .net server suite. Performance, availability, maintenance and security are mostly dependent on the .net server software. The experience shows, that the .net server suite offers sufficiently high performance and availability and good maintenance. Security might be a more delicate issue. In the past, MS server and client suites have turned out to be inherently insecure.

Global Teach is used in some very large installations (>100'000 hours eLearning per month, >50'000 registered users, >500 concurrent users, 10s of gigabytes of content, 6 servers in one farm, used for world-wide organizations).

Performance
The cluster architecture (i.e. server farm) supports state-less load-balancing and transparent fail-over in case of server failures.
Availability
see performance
Maintenance
Security
Administration
One single server can be used by multiple institutions. Customizations are possible for each institution on various levels (see 'customization').

The autentication is flexible, and the directory can be interfaced with other directories. TWI engineers are available to program the gateways between different directories.

The api and protocols are well documented. There's also a automatically generated help system available. The documentation is somewhat focused on developers and programmers. End-user documentation for authors, tutors and students is not available.

TWI runs an online documentation Web site with downloadable resource kit, news letters, tips&tricks, support request tracking system, change request database (for Global Teach partners only), etc.

Tutorial lessons and training plans for students, tutors and administrators are currently under development.

One server - multiple institutions
Yes, fully supported. Customizations for different institutions are possible on various levels
Flexible Authentication Scheme
The development team of TWI AG is available to implement any authentication gateway
Documentation
The available documentation focuses on the programming interfaces and protocols
Flexible Licensing Model
Normal licensing is based on number of registered users or number of concurrent users. Other licensing models (e.g. renting or 'Global Teach Partner' agreement) are also possible.
Technical Architecture
The basic concept of GlobalTeach is, that the LMS manages the training plans, the users and the communication between them. The content itself is not really part of the LMS. The LMS just refers to the learning. Although the learning content is logically exernal to the LMS, they can communicate using the protocols/api SCORM or AICC.